Customer service was excellent

I was attempting to return a pair of shorts that were ordered online and too small for my daughter with tag still attached. They were on my express charge card and I had receipt on my phone. I was told they were 8 days past the 60 day return deadline and I had to exchange for merchandise. No store credit offered. I picked out a different pair of shorts which were about $3 less and told I needed to get something else so I got socks. Then the lady told me “ You know you can’t return these, right?”. Luckily, they fit my daughter who was not with me.
The two ladies working in the store that day were not the least bit helpful bordering on downright rude and ridiculously petty even though I never argued. One of the ladies had her mask pulled down under her chin as handled my exchange.
What they didn’t know is that I am a longtime loyal customer of Express. I have been shopping at Express since I was a teenager and have had an account for about 30 years.
I was disappointed that during a pandemic when the mall was closed and/or had reduced hours the manager couldn’t cut me some slack. Sorry to say I won’t be shopping at your brick& mortar stores anymore.

Great customer service

The service was great. They know me so well.. I am in there at least once a week

Great customer service, however the that I was looking for was not available at this store. :/

My husband I shop at Express all the time, either online or in the store. On this day we were in the store and the asscoiates were less that helpful. What we believe to be the store manager was flat out RUDE!! When she nearly ran my husband over in the aisle, we just assumed she was a cranky customer. When we got to the register with our purchases, we realized she was acting manager. Her rudeness continued at the checkout process. We understand it's close to the holidays, but Express employees are in the customer service industry, right? All of our shopping experiences are usually great at this store, however this day was NOT!!

No one greets and half of the time you feel like your bothering employees when you
Ask them for help!