Great customer service!!!!! Best employee and always so helpful and carrying!!!

I normally wouldn't make a point to submit this review, but since Express emailed me and asked for feedback, I will. If I could give you zero stars for my recent trip, I would. I was very frustrated by my visit to the Valley West Express. I went on a weekday afternoon. It wasn't busy. I had purchased a dress in one size at the Express at another mall in town but was pretty sure I wanted a different size. I went to the Valley West Express because they had the other size. I tried it on, and sure enough, it was the one I preferred. I asked to exchange it for the one I'd purchased at the other store less than 30 minutes earlier and they refused to take the other one back because it didn't have a "Do Not Remove" tag on it. I didn't take the tag off. The dress didn't have that tag on when I bought it. I tried to show them the receipt that showed I had literally purchased the dress less than 30 minutes ago at the sister store, and there was no possible way I could have used the dress before trying to return it, but they refused to even consider a return or exchange. I ended up having to buy the exact same dress in a second size and and drive back to the other store to return the original dress. It was a particular hassle because I was preparing to head out of town the same day and was tight on time. The manager at the other store also was not pleased. She said they absolutely should have allowed me to return the dress. I interacted with two salespeople at the Valley West store who were very rude and acted as though I was dumb and entirely out of line for wanting to return the dress. They offered no help to call the other store for an explanation or anything. I won't be returning to the Valley West Express in the future. There are other stores that offer clothes I'll be more than happy to buy instead.

Every one so nice, helpful!

Great customer service

Always willing to help me and remember I am a regular shopper which I love and makes it easier to get great service!!!

They really tried to find me the right size.