Súper amables 😃😃

I was given a coupon book for this holiday season. I went to use it on the valid selected dates but was told I couldn't because they had a 40% sale on all merchandise. The sale was not as good as the coupon I got from a previous visit there. I had to put somethings back in order to keep my cost down although with the coupon I could have gotten everything I had picked out. I also recieved a text message for a speacial offer that particular weekend. The workers refused to let me use that offer because of the sale going on. Why give me a coupon book or a text for a particular weekend then not allow me to use it??? Seems like false advertising and that I am being deceived. Is this even legal? I am very disappointed with the way Express is conducting business. This is the first time I've ever experienced a situation like this anywhere.

Awesome customer service!

Everyone at this location is very friendly. I drive a bit extra to go to this one over woodland since there are so many snobby girls at the woodland location.

Manager was not pleasant or friendly- My husband an I shop at Express all the time. A-List rewards member. I was trying to just exchange an Item ordered online I had purchased using my 40.00 BDAY reward. Was told that I would lose my reward if I exchanged for any other item then what I ordered online. I work for a large corporation so understand store policy. But found the managers delivery ( I've worked in customer service, I am always kind an respectful) to be condescending and a bit rude.

I am at this location, there is only one register open and it's always occupied by some customer having trouble and asking all sorts of questions about online ordering. Open another register! These people need to call customer service, not have a huge line forming behind them!